NORBURY PROPERTY SERVICES
Privacy Policy
Overview
Norbury Property Services (London) Limited, company number 03880766, Unit 2 No. 5 Eastfield Avenue, London, SW18 1FU. We are the data controller for personal data collected through this website.
What personal data we collect and why
- Enquiries. When you use the enquiry form we collect your name, email address, phone number, the service you are interested in and any message you write. We use it to respond to your enquiry and, if you become a client, to manage your instruction.
- Lawful basis: taking steps at your request before a contract (UK GDPR Article 6(1)(b)), and our legitimate interest in replying to you (Article 6(1)(f)).
- Newsletter. If you subscribe to our briefing we collect your email address, the time you agreed to receive it, and a salted hash of your IP address. We check that the email domain can receive mail and block common temporary-address services.
- Lawful basis: your consent (Article 6(1)(a)). You can withdraw consent at any time using the unsubscribe link in any email from us.
- Website visits. Our server records the page visited, the time, your browser type and your IP address, and uses a geolocation service (ipwho.is) to work out the country of the visit. We use this to understand which pages are read and to detect automated scanning.
- Lawful basis: our legitimate interest in running and securing the website (Article 6(1)(f)).
- Retention: 365 days, then deleted.
- Cookies and local storage. The site does not use advertising or analytics cookies. We store one browser setting (
nps_newsletter_dismissed_at) in your browser’s local storage so that the newsletter pop-up does not reappear for 30 days after you close it. You can clear this at any time in your browser settings.
Services that receive data
- Cloudflare provides security and performance for this website and sits between you and our server. Cloudflare may process your IP address.
- Google Fonts and cdnjs deliver fonts and JavaScript libraries. Your browser connects to them directly, so they receive your IP address.
- ipwho.is receives the IP address of visits we geolocate (see point 3).
- Google Workspace hosts our email. Enquiries and replies are handled there.
We do not sell your personal data or share it with anyone for marketing. Your data stays with us, apart from the service providers listed above that we need to run the website and email.
How long we keep data
- Enquiries: 30 days after the last contact.
- Newsletter subscribers: until you unsubscribe or ask us to delete your details. Once you unsubscribe, or ask us to delete your details, we delete them within 30 days.
- Website visit logs: 365 days, then deleted.
Your rights
Under UK data protection law you can ask us to access, correct or delete your data, to restrict or object to its use, and to receive a copy of it. If you ask us to delete your data, we will do so within 30 days. You can withdraw newsletter consent at any time. To make a request, email [email protected]. We will respond within one month.
You have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We would appreciate the chance to resolve any concern with you first.
Security
We use encrypted connections (HTTPS), restrict access to personal data to people who need it, and keep our systems updated. No method of transmission over the internet is completely secure.
Changes to this policy
We may update this policy. The date of the latest change is shown below.
Last updated: 6 November 2026
Property management from the London office
Since 1999 — residential, commercial, and portfolio instructions with named managers.